Terms of Service

The AIM Agency offers estimates ONLY for custom projects and packages. Billing will reflect the actual costs incurred. Estimates are valid for 7 days. Any desired changes expressed by the client to be made following the start of the project will be billed @ $100 an hour in addition to the estimated price. A written notice of extra charges will be given to the client before the changes are applied. Client is responsible for ALL PROOFING.

Changes to work assignment: Client understands that the proposal is based on information the client has supplied. If adjustments are made in the assignment or if additional work is necessary because of unforeseen circumstances, a review and renegotiation will be expected.

Time Frame: Work is scheduled on a first come, first served basis. Expect delivery of project within the agreed upon time of signed agreement, dependent on the client’s timely response to proofs.

Intellectual property: The AIM Agency will not use any photos, copyrighted material or any other type of intellectual property without a release from the owner. It is the client’s responsibility to obtain the release and/or only use original content.

Any additional purchases: such as images for website design or third party costs will be charged to the client at full price paid.

Projects begin upon receipt of a 50% non-refundable deposit and any required content provided by client is received. Billing will take place according to agreed upon terms.

Payments: can be made online with credit or debit card, Paypal (service fees will be added to the total if using Paypal) or by phone with an AIM representative.

Remaining balances: will be expected immediately upon delivery of the finished project. The complete balance must be received before the final release of the finished files. A late fee will be added to the balance at 1.5% per month until the balance and late fee is paid.

Right to display: The AIM Agency (AIM) will keep projects confidential until publication or completion of project. AIM reserves the right to display the finished project for promotional purposes.

Refunds: No refunds will be given after any work or service has began. If you wish to cancel, we will charge a rate of $100 per hour from beginning of service until the time you cancelled for all hours worked, including but not limited to research, consulting or coaching, planning and/or designing, plus any fees that may have been incurred to complete original service agreement.